We are Duplication AS, a company registered in Oslo, Norway. The company are often also referred to as Morten Andersen, the founder of Duplication AS. Please forward all inquiries to Duplication AS, Grenseveien 99, 0663 Oslo, Norway.
You are: a visitor to a website owned by us and/or a customer of ours
These terms and conditions regulate the business relationship between you and us. When you buy from us or use our services, you agree to be bound by them. No person under the age of 18 years may purchase Services. If you are under 18, please ask an adult for help with your purchase.
By using our website to make a purchase you agree to have read and understood our terms and conditions, and you agree that they form part of the contract between us. If you are under the age of 18 years, you confirm that you have brought the terms and conditions to the notice of your parent or guardian, and that person has agreed that you may buy our Services.
These terms and conditions apply:
In this agreement:
“Consumer” means any natural person who accesses Our Website or purchases products or Services from us.
“Content” means any material in any form published on Our Website, any social media account operated by or linked to us or any third party platform, by us or any third party with our consent.
“Confidential Information” means trade secrets; computer hardware, applications and software programs; audio or visual recordings in any format; training material in any format; specifications, templated, general design or layouts; financial or accounting information; client or supplier data and details; market research, research and development materials; together with any information or material that Duplication AS. or our associated entities in the future may indicate is confidential, or which may be apparent is confidential; and our internal business processes and procedures, unless:
that confidential information is transferred to the public domain through no fault or action of yours; we give you written authority to release it; or you are required by a legal process to disclose that information and have provided notice to us of that obligation.
“Our Website” means (a) the entire computing hardware and software installation that is or supports Our Website and (b) all of our web-based applications, tools and platforms that you have subscribed to through Our Website or that we otherwise make available to you, and are developed, operated, and maintained by us, and any ancillary products and services, including website hosting, that we provide to you.
“Material” means Content of any sort posted by you on Our Website.
“Services” means any of the services we offer for sale on our Website and include generally available updates and support services so far as specified for each service.
“Terms and Conditions” means these terms and conditions and includes our Privacy Notice and any other terms and conditions posted on Our Website.
2. Our contract with you
2.1. We acknowledge acceptance of your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase receipt.
2.2. We cannot guarantee that every Service advertised on our website is available. If at any time a Service for which you have paid becomes unavailable, we will immediately refund any money you have paid. Our refund will cover the period of unavailability and not any period for which Services have been available.
2.3. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Services.
2.4. If in future, you buy Services from us under any arrangement which does not involve your payment via Our Website, these terms still apply so far as they can be applied.
3. Your account with us
3.1. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Services. For information about how we manage your personal information please see our Privacy Notice.
3.2. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorized person from using your computer.
3.3. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
4. Your email address
4.1. You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.
4.2. You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of that name or email address, and you will indemnify us for any claim or demand that arises out of your selection.
4.3. You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.
5. Your Material
5.1. If you post any Material in Our Website, you warrant that you own the copyright and all other necessary rights in it and you accept all risk and responsibility for it. You further warrant that any fact stated in your Material is accurate.
6. Price, payment and service provision
6.1. It is possible that the price may have increased from that posted on our Website. If that happens, we will not provide the Services until you have confirmed that you wish to order at the new price.
6.2. You agree to pay the monthly charge for the Services from the PayPal account or credit card you have or will have supplied to us. You authorize us to arrange withdrawal of funds from that account each month without further reference to you. You undertake to keep your payment details up to date and notify us of any changes in a timely manner.
6.3. Payments are billed in advance on the same day as your initial order each month. If you have elected an annual subscription, payment will be billed on the date of your order and on the annual anniversary of your purchase date.
6.4. Our Services may be provided by email / made available for you to download / in the way we have explained in our Website.
6.5. If we are not able to provide your Services within 10 days of the date of your order, we shall notify you by e-mail to tell you the likely provision date.
6.6. Once Service provision has started, you may cancel the Services at any time on giving us 30 clear days notice. Payment will be due until the expiry of the notice period.
6.7. We may change the nature or provision of the Services at any time. We may tell you about any such change by email or by posting details on Our Website.
6.8. If we change the nature or provision of the Services, you may terminate this contract.
6.9. If a change we make in the provision of the Services, involves action on your part, and you do not take that action, we are entitled to terminate the Services to you without notice.
6.10. You may not share or allow others to use the Services in your name.
6.11. We will do our best to maintain Our Website so that you have constant use, but there will be times when your use may be interrupted. Interruption to the Services for reasonable periods for maintenance or causes beyond our control is not a ground for repayment of money you have paid. When we are aware of the likelihood of down time, we will tell you in advance.
7. Refund Policy
7.1. We do not offer refunds if you change your mind about using our Services. Most online products and Services are digitally delivered instantly so you have the full benefit of our Services straight away.
7.2. We reserve the right to refuse service jobs in which case we will promptly refund your payment within one working day.
8. Cancellation of order
8.1. Most products and Services are digitally delivered instantly so we do not offer refunds if you change your mind about using our Services.
8.2. Recurring transactions can be cancelled at any time by submitting a request to email@example.com or directly via PayPal (if a PayPal transaction).
9. Dissatisfaction with the Services
9.1. If for any reason you are not completely happy with your purchase, contact us immediately and tell us:
9.1.1. exactly why you think we have failed;
9.1.2. the date, if relevant, of the failure;
9.1.3. when and how you discovered the failure;
9.1.4. the result of the failure;
9.1.5. your suggestion as to action we should take to resolve the situation and restore your faith in us.
9.2. To do this, it is essential that you contact us by contacting us at firstname.lastname@example.org.
10. Applicable Law, foreign taxes, duties and import restrictions
10.1. This Agreement is governed by the laws of Norway and you consent to the exclusive jurisdiction and venue of appropriate courts of Norway in any dispute arising out of or relating to the use of Our Website or Services. You may provide notice to us of dispute by issuing a Ticket via Our Website or otherwise by email addressed to the Directors and sent to email@example.com. We may provide notice to you via email or other electronic means.
10.2. This agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
10.3. If you are not in Norway, we have no knowledge of, and no responsibility for, the laws in your country. If you are resident in a jurisdiction where the use of Our Website is unauthorized, it is your responsibility to cease using this website.
10.4. If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
10.5. You are responsible for purchasing Services which you are lawfully able to import or use and for the payment of import duties and taxes of any kind levied in your country.
11.1. We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Services, at any time and without advance notice.
11.2. You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large web based business. We would be grateful if you bring to our immediate attention, any that you find.
11.3. We give no warranty and make no representation, express or implied, as to:
11.3.1. the adequacy or appropriateness of the Services for your purpose;
11.3.2. the truth of any Content on Our Website published by someone other than us;
11.3.3. any implied warranty or condition as to merchantability or fitness of the Services for a purpose other than that for which the Services are commonly used;
11.3.4. compatibility of Our Website with your equipment, software or telecommunications connection.
11.4. Our Website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.
11.5. In any event, including the event that any term or condition or obligation on our part (Implied Term) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the products or Services you have purchased, even if those products or Services were provided to you without cost.
11.6. Where we provide products or Services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other product or Service for which a charge is made.
11.7. We assume no liability for consequential loss suffered by you as a result of the use of Our Website or Services.
You agree to indemnify us against any claim or demand, including reasonable legal fees, made by any third party due to or arising in any way out of your use of Our Website, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.
13. System Security
13.1. You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.
13.2. You may not use any software tool for the purpose of extracting data from our website.
13.3. You understand that any violation of the obligations described in this clause is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
14. Acceptable use Policy
As a condition of your use of Our Website, you agree to comply with these provisions:
14.1. You will not use or allow anyone else to use Our Website to post, communicate or otherwise publish:
14.1.1. copyright works;
14.1.2. commercial audio, video or music files;
14.1.3. any Material which violates the law of any established jurisdiction;
14.1.4. unlicensed software;
14.1.5. software which assists in or promotes emulators, phishing, hacking, password cracking, IP spoofing;
14.1.6. links to any of the material specified in this paragraph;
14.1.7. pornographic Material;
14.1.8. any Material promoting discrimination or animosity to any person on grounds of gender, race, religion, or colour.
14.2. You will not use the Services for spamming. Spamming includes, but is not limited to:
14.2.1. The bulk sending of unsolicited messages, or the sending of unsolicited emails which provoke complaints from recipients;
14.2.2. The sending of junk mail;
14.2.3. The use of distribution lists that include people who have not given specific permission to be included in such distribution process;
14.2.4. Excessive and repeated posting off-topic messages to newsgroups;
14.2.5. Excessive and repeated cross-posting;
14.2.6. Email harassment of another Internet user, including but not limited to, transmitting any threatening, libellous or obscene Material, or Material of any nature which could be deemed to be offensive;
14.2.7. The emailing of age inappropriate communications or content to anyone under the age of 18;
14.2.8. The sending of material that promotes or in any way supports an illegal activity.
15. Confidential Information and Intellectual Property Rights
15.1. You agree to keep safe the Confidential Information remains our property and not to disclose or make available for disclosure to any person, any part of it. If you are unsure whether information is confidential or not, assume it remains confidential until otherwise notified. The obligation to maintain confidentiality continues after you have stopped using Our Website or Services.
15.2. Any disclosure of Confidential Information may result in immediate termination of your access to Our Website or Services and prosecution for damages resulting from that breach.
15.3. We will defend the intellectual property rights in connection with Our Website and Services including copyright in the Content and Material whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
15.4. We also claim copyright in the designs and compilation of all Content of Our Website. Title, ownership rights and usage rights shall remain the sole property of us and / or the other Content provider. We will strongly protect those rights in all countries.
15.5. Except as set out below, you may not communicate, copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
15.6. You may not use our name or logos or trade marks or any other Content on any website or other medium of yours or that of any other person without our express written permission.
15.7. You may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.
15.8. Upon termination or cancellation of the Services we shall return your contacts data base of prospects and customers to you.
16. Miscellaneous provisions
16.1. When we communicate with you we do so by email. You agree that email communications create electronic transactions that are contractually binding in accordance with applicable law.
16.2. Nothing in this agreement or on Our Website shall confer on any third party any benefit or obligation.
16.3. No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
16.4. In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
16.5. We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.mortenandersenonline.com.
By providing us with your data, you warrant to us that you are over 18 years of age.
Duplication AS is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Full name of legal entity: Duplication AS
Email address: firstname.lastname@example.org
Postal address: Duplication AS, Grenseveien 99, 0663 Oslo, Norway
Telephone number: +47 90621119
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at email@example.com
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymized data.
We may process the following categories of personal data about you:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
Payment Data - We do not store credit card details nor do we share financial details with any 3rd parties.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at firstname.lastname@example.org. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision making or any type of automated profiling.
3. HOW WE COLLECT YOUR PERSONAL DATA
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU.
We may also receive data from publicly availably sources inside the EU.
4. MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
We will never sell your personal data or transfer it to a third party of any kind.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or (iii) by emailing us at email@example.com at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Other companies in our group who provide services to us;
Service providers who provide IT and system administration services;
Government bodies that require us to report processing activities.
6. DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
7. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
8. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at firstname.lastname@example.org.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data we should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you. Please contact email@example.com.
9. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.